Tech2Desk Launches Expert First-Line Technical Support Services to Enhance Customer Satisfaction and Continuous Service Delivery
At Tech2desk, our technical specialists are dedicated to providing expert first-line support and maintenance within your computing environment.With a focus on customer satisfaction and continuous service delivery, we strive to ensure that all IT-related incidents are resolved promptly and efficiently.
Our specialists are skilled in installing, configuring, maintaining, diagnosing, troubleshooting, and repairing hardware and software on desktops, laptops, and peripherals such as printers, scanners, and external drives. They are also proficient in basic computer wired and wireless network troubleshooting.
In addition, our specialists take ownership of incidents and provide permanent fixes with the aim of restoring service to the customer as soon as possible. They escalate incidents to management where necessary and accurately record, update, and document requests.
We also provide email and MS Office account administration, user account administration on Active Directory, and anti-virus administration. Our specialists follow policies and procedures for change, problem, and incident management.
At Tech2desk, we understand the importance of maintaining a secure and efficient computing environment. Our technical specialists are committed to ensuring that your technology infrastructure is operating at its best, allowing you to focus on your core business activities.
Expertise & Skills
Tech2Desk's Technical Specialists Deliver Top-Notch IT Support with 98% Problem-Solving Success Rate and Meet Deadlines Under Pressure
At Tech2desk, our technical specialists have a proven track record of success, with 95% of customer issues resolved within the first call. Our team is equipped with strong problem-solving skills and can function effectively under pressure, consistently meeting deadlines.
We understand the importance of providing timely and efficient service to our clients, and that's why our specialists are trained to install, configure, maintain, diagnose, troubleshoot, and repair hardware and software on desktops, laptops, and peripherals, ensuring minimal downtime for our customers.
Our team's expertise in basic computer wired and wireless network troubleshooting, email and MS Office account administration, and user account administration on Active Directory, allows us to provide a comprehensive suite of services. We also follow policies and procedures for change, problem, and incident management, ensuring that issues are resolved effectively and efficiently.
With our focus on customer satisfaction, we take pride in maintaining a high level of service delivery and are committed to updating asset management of all software and hardware and providing accurate documentation of all requests. When you partner with Tech2desk, you can trust that your technical issues will be resolved quickly and professionally.