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OUR SKILLS

We Have 40 Years Experience In
Remote IT Support

We at TECH2DESK have been providing IT support and computer tune-ups to employees working from home or at the office as a long-term service since the year 2000 with a combined experience of over 40 years. We have experienced service technicians and engineers ready to handle all of your support needs remotely. Our team will login (with your permission and watch as we fix your computer over the internet) on a secure platform and manage your computer with reliable, efficient support at a affordable price, without expensive long term contracts or per hour billing, our “pay as you go” computer servicing will maximize team productivity, our expert team will answer any IT challenge that you may have.

Computer and Laptop IT support includes: 

  • All Windows Operating systems (Win 10, Win 7 etc)
  • Network related issues.
  • Assist users in installing software
  • Run a diagnostic check
  • Inspect and update your device drivers
  • Startup Optimizations
  • Registry Clean
  • Registry Defrag
  • Privacy Sweep
  • Spyware Removal
  • Security Reinforce
  • Junk File Clean
  • Internet Boost
  • Vulnerability Fix
  • Slow PC? Our tech can take a look right away and run a full diagnostic to determine what is slowing you down or causing pop-ups.
  • Protection Software: Installations and recommendations
  • Upgrading Operating System.
  • Rootkit Removal
  • Desktop & Laptop
  • Virus and Malware removal, Remove Pop-Ups:
  • App/Toolbar Cleaner
  • Deep System Optimization
  • Hardware Acceleration
  • System Optimization
  • Shortcut Fix

TECH2DESK Solutions has multiple teams that specialize in different areas of IT, from our main help-desk team to our server and software teams.

Call or WhatsApp (+27) 66 472 5185 with your service question.

Our business is making sure you can do yours

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services

Get Your Computer Problems RESOLVED In 3 Easy Steps

Like the sound of our support? Great! Take a look at more information below (our great plans heading) on the types of support plans  and the custom services we provide, select your plan and a ticket will be opened automatically, a team leader will contact you via WhatsApp with your booking schedule and instruction for you to allow our technicians to securely log-on to your computer remotely,  where ever you are… in just 3 easy steps as indicated below. TECH2DESK is able to service all Computer and Laptop brands.

How To Book A Technician

To book a technician online, simply select the support you require from one of our cost effective plans, once you have confirmed  your  plan a ticket will be automatically opened. That ticket will then enter our TECH2DESK help-desk team queue, this ticketing queue is monitored continuously by all engineers and team leaders.

How To Install The Secure Remote Application

Once you confirmed your plan, you will receive a WhatsApp requesting you to download the secure remote support software, once installation is confirmed by yourself, a booking time will be issued for a technician to log onto your system, once you have accepted the login request the tech will complete the ticket

How To Accept The Tech Login

Once you have installed the remote application your customer ticket will be assessed according to the urgency level and the skill-set required and then assigned to the correct team. we will request “this desk” number that the remote software issues, our tech will send a login request that will appear on your screen simply select the accept button and our tech will be on your PC

NO ONE CAN LOG-ONTO YOUR PC WITHOUT YOUR ACCEPTANCE YOU WILL ALSO BE ABLE TO VIEW ALL ACTIVITY ON YOUR PC WHILST THE TECHNICIAN IS FIXING YOUR SUPPORT ISSUE.

At every stage of the process, you will receive a WhatsApp or email updating you on the progress of your ticket. Once assigned to a specific engineer, our Client Liaison Executive and the customer can communicate directly on the ticket to ensure the problem is resolved quickly and efficiently.

FAST TECH SUPPORT

IT SUPPORT WHEN YOU NEED IT!
Pay as you go. No contracts.
No monthly fee. No Hourly Rates

FAST TECH SUPPORT

TECH2DESK remote support services allow our technicians to provide you with fast technical service remotely, at a fixed cost rate.

IT SUPPORT ON DEMAND

IT Support when you need it, anytime, anywhere via the Internet.

Only pay for the support you need, simply pick the support you need and our expert IT technician will login remotely (with your permission) and resolve the support option you selected, anywhere you are via Internet.

IT SUPPORT OFFERED

NO ``green`` IT support technicians

Install, configure, maintain, diagnose, troubleshoot and repair hardware and software on desktops, laptops and peripherals such as, printers, scanners, external drives and other related hardware. Perform computer wired and wireless network troubleshooting,  Anti-virus administration, i.e. installing, troubleshooting, reporting and cleaning of infected devices. Email and MS Office account administration.

SAVING YOU MONEY

Pay per IT request ONLY!

NO HOURLY RATES, our rates are fixed. This is why we offer a pay-as-you-go service that allows customers to literally pay per IT request, when you need help we will provide a fast and cost-effective solution.

Allowing you to pay for as much or as little as you need.

PROFESSIONAL IT EXPERTISE

At TECH2DESK we employ highly specialized staff with the skills that will help take yourself or your business to the next level. In some situations, you may only need our service once, saving you the cost of training IT staff for skills they will never use again.

FULL MANAGED SUPPORT

Think of us as your very own IT department, whatever you need, we are here to help. The support packages also include access to our dedicated management team to monitor our technical team offering you safe and quality of service.

Cost Effective

Our Great Pricing Plan

Want help fast? Simply SELECT YOUR PLAN and an automatic support ticket will be opened by our system.

NO ONE CAN LOG-ONTO YOUR PC WITHOUT YOUR ACCEPTANCE YOU WILL ALSO BE ABLE TO VIEW ALL ACTIVITY ON YOUR PC WHILST THE TECHNICIAN IS FIXING YOUR SUPPORT ISSUE.

At every necessary stage of the process, you will receive a WhatsApp or email updating you on the progress of your ticket. Once assigned to a specific engineer, our Client Liaison Executive and you, our customer can communicate directly on the ticket to ensure the problem is resolved quickly and efficiently.

Hi, How Can We Help You?